Shipping at a glance
Canada: $18.95 standard shipping; free standard shipping on merchandise subtotals of $125 or more. All amounts are in U.S. dollars unless otherwise stated.
Strands & Beds currently ships to addresses in the United States and Canada. Shipping charges and any applicable sales taxes are shown during checkout before payment is submitted. Free-shipping thresholds are calculated on the merchandise subtotal after discounts and before taxes.
Processing and delivery estimates
We aim to process orders promptly. Standard U.S. delivery is generally estimated at 3–7 business days after dispatch, and Canadian delivery at approximately 5–12 business days after dispatch. These are estimates, not guarantees. Launch periods, holidays, severe weather, carrier disruptions, customs review, or high order volume may extend delivery times.
If we are unable to ship within the time stated at checkout or otherwise required by applicable law, we will contact you with updated information and any choices required by law.
Canada orders
Canadian orders may be subject to customs processing, import duties, brokerage fees, or other charges that are not the same as sales tax. Unless a charge is specifically collected at checkout, the recipient is responsible for charges imposed by customs authorities or carriers. Refusal to pay such charges may result in the package being returned, and any non-refundable carrier or customs costs may be deducted from an otherwise available refund to the extent permitted by law.
Addresses and delivery issues
Customers are responsible for providing a complete and accurate shipping address. Contact Customer Care as soon as possible if an address needs to be corrected. We cannot guarantee an address can be changed after fulfillment begins.
If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, neighbors, building staff, and the carrier. Contact us promptly if the issue remains unresolved so we can help review the shipment.
Returns
Because our products are personal-care items, opened, used, tampered-with, or unsealed products generally cannot be returned for change-of-mind reasons due to hygiene and product-integrity considerations. Unopened and unused products in original, resalable condition may be eligible for return if Customer Care is contacted within 14 days after confirmed delivery.
Original shipping charges are non-refundable unless required by law or the return results from our error. Customers are generally responsible for return shipping on eligible change-of-mind returns. Do not send a return without first receiving return instructions from Customer Care.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, leaking, or materially different from what you ordered, contact Customer Care within 7 days of delivery and include the order number plus clear photographs of the product and shipping packaging. We will review the issue and, when appropriate, offer a replacement, refund, or other remedy consistent with applicable law.
Risk of loss
Title and risk of loss transfer as provided by applicable law and the carrier terms governing the shipment. Nothing in this policy limits rights that cannot legally be waived.