Refund eligibility
We want every order to arrive in the condition and quantity promised. Refund eligibility depends on the reason for the request, the product condition, timing, and applicable law.
- Unopened change-of-mind returns: contact us within 14 days of delivery. Products must be unused, unopened, and in original resalable condition.
- Opened personal-care products: generally not returnable for change-of-mind reasons because of hygiene, safety, and product-integrity concerns.
- Damaged, defective, leaking, or incorrect items: contact us within 7 days of delivery so we can review the issue.
How to request a refund
Use the Customer Care form and provide your order number, the email used for purchase, the reason for the request, and photographs when the issue involves damage, leakage, defects, or an incorrect shipment. We may request additional information reasonably necessary to evaluate the claim.
Approved refunds
Approved refunds are returned to the original payment method unless applicable law requires otherwise. Bank and card processing times vary, so a refund may take additional business days to appear after we submit it to the payment processor.
Shipping, taxes, gifts, and promotions
Original shipping charges are generally non-refundable unless the return is caused by our error or the law requires otherwise. Taxes are refunded when and to the extent required by applicable tax rules. Promotional value, bundle pricing, gifts-with-purchase, and loyalty benefits may be adjusted or reversed when a refund changes the order's eligibility.
Payment disputes
Please contact Customer Care first if you believe there is a billing or fulfillment problem. Nothing in this policy limits any right you may have to dispute a qualifying charge with your payment provider or to exercise non-waivable consumer rights.
Consumer rights
This policy does not replace rights provided by applicable consumer-protection law. Where mandatory law provides greater rights or remedies, the mandatory law controls.